Refund Policy

Last Updated: April 21, 2026

This Refund Policy governs refund eligibility for all Alta Independent products and services purchased through altastudent.com or processed directly by Alta Independent. It is incorporated by reference into the Alta Independent Terms of Service. By enrolling or purchasing any Alta product, The Family agrees to the terms set forth below.

1. General Refund Window

A full refund of the initial payment is available within the first 30 days if the program or course is unsatisfactory.

The 30-day window begins on the date of initial payment. Requests received after 30 days are not eligible for refund, except as specifically provided below for Credit Capture. Credit Capture has its own refund structure that operates independently of this general 30-day window; see Section 2 for details.

2. Product-Specific Refund Terms

One Course — Full Credit ($315) and Half Credit ($165)

  • Eligible for full refund within 30 days of initial payment if the course is unsatisfactory.
  • After 30 days, no refund is issued, regardless of course completion status or student activity.
  • Access is granted for 180 days from enrollment. No refund is provided for unused access time at the end of the 180-day period.

Core Path ($225/month)

  • The first monthly payment is eligible for full refund within 30 days if the program is unsatisfactory.
  • After the 30-day window, no refunds or prorations are issued for any reason.
  • To stop future billing, The Family must provide 30 days' prior written notice to enrollment@altaindependent.com. Notice is effective when received at that address, provided the request clearly identifies the student and the intent to cancel.
  • Tuition is charged for the full monthly cycle. Partial-month refunds are not provided.

Guided Path ($465/month)

  • The first monthly payment is eligible for full refund within 30 days if the program is unsatisfactory.
  • After the 30-day window, no refunds or prorations are issued for any reason.
  • To stop future billing, The Family must provide 30 days' prior written notice to enrollment@altaindependent.com. Notice is effective when received at that address, provided the request clearly identifies the student and the intent to cancel.
  • If a Chromebook was provided under this plan, return terms apply — see Section 6.

Mentored Path ($675/month)

  • The first monthly payment is eligible for full refund within 30 days if the program is unsatisfactory.
  • After the 30-day window, no refunds or prorations are issued for any reason.
  • To stop future billing, The Family must provide 30 days' prior written notice to enrollment@altaindependent.com. Notice is effective when received at that address, provided the request clearly identifies the student and the intent to cancel.
  • If a Chromebook was provided under this plan, return terms apply — see Section 6.

Credit Capture ($200 with approved program coupon / $315 standard)

Credit Capture operates under a distinct refund structure reflecting its academic process, independent of the 30-day window in Section 1:

  • Money-back guarantee if credit is not issued. If Alta determines after review that academic credit cannot be awarded for the submitted work, the full Credit Capture fee is refunded.
  • Receiving institution refusal. If a receiving high school, district, or institution refuses to accept Credit Capture credit despite Alta's reasonable efforts to provide documentation, Alta's sole liability shall be a refund of the specific fee paid for that individual Credit Capture course.
  • No refund for withdrawal after credit is issued. Once Alta issues the credit and sends it to the receiving institution, the Credit Capture fee is non-refundable.
  • Activity approval fee. There is no separate activity approval fee. If an activity is not approved during the initial review, no Credit Capture payment is required, and any tentative payment made in advance will be refunded.

3. Non-Refundable Items

The following are never refundable under any circumstances:

  • Completed transcripts that have been issued and sent to a receiving institution.
  • Additional transcript fees after the first free transcript.
  • Any fees specifically identified as non-refundable at the time of purchase.

4. How to Request a Refund

To request a refund:

  1. Send a written request to enrollment@altaindependent.com with the subject line "Refund Request — [Student Name]."
  2. Include the student's full name, enrollment date, product purchased, reason for the request, and the date of the payment being disputed.
  3. Alta will respond within 5 business days to confirm receipt and provide next steps.
  4. Approved refunds are processed back to the original payment method within 7–10 business days of approval.

Refund requests submitted by phone or chat must be followed by written confirmation by email to be processed.

How the 30-Day Cancellation Notice Works (Example)

If a Core Path family sends cancellation notice on July 10, the 30-day notice period begins on July 10. Any monthly charge scheduled within that 30-day window will still occur as normal. No charges will be made after the 30-day notice period ends. The family retains access through the end of the final paid month. No refunds or prorations are issued for partial months.

5. Chargebacks

Families agree to contact Alta to resolve billing concerns before initiating a chargeback with their financial institution. Chargebacks initiated without first contacting Alta may result in:

  • Immediate suspension of services and portal access.
  • Withholding of transcripts, report cards, and diplomas pending resolution.
  • Reimbursement of actual fees and costs incurred by Alta as a result of the chargeback, to the extent permitted by law.
  • Referral to collections for the disputed amount and any additional fees incurred.

6. Chromebook & Equipment Returns

If Alta provided a Chromebook or other equipment as part of an enrollment plan:

  • The device remains the property of Alta Independent at all times.
  • Upon withdrawal, cancellation, or refund, the device must be returned to Alta within 30 days.
  • Failure to return the device within 30 days will result in a replacement and recovery fee, usually around $50.00 but not to exceed $200.00, charged to the payment method on file. The actual fee depends on the current replacement cost of the device and software license.
  • Refunds may be withheld or reduced by the replacement and recovery fee until the device is returned or the fee is paid.

Return shipping instructions are provided upon request. Contact support@altaindependent.com to initiate a return.

7. Suspension for Academic Misconduct

Refunds are not issued when enrollment is suspended, revoked, or terminated as a result of academic misconduct, violation of the Student Handbook, or violation of the Terms of Service.

8. Partnership, RTC & Institutional Accounts

Refunds for students enrolled through a partner program, a residential treatment center (RTC), a school district contract, or any other institutional arrangement are governed by the specific terms of the written agreement between Alta and that partner. Individual students enrolled through a partner program, RTC, or school district should contact their program administrator for refund inquiries.

9. Force Majeure

Alta is not obligated to issue refunds for service interruptions caused by events beyond Alta's reasonable control, including natural disasters, internet outages, platform failures by third-party providers, or public health emergencies. Alta will, however, work in good faith to restore services or extend access where appropriate.

10. Modifications

Alta reserves the right to modify this Refund Policy. Material changes will be communicated via email. The refund terms in effect on the date of purchase govern that specific transaction.

Questions or Refund Requests:
Email: enrollment@altaindependent.com
Support: support@altaindependent.com
Phone: (888) 423-9192